FAQs

We've got a whole page for them here.

We recommend booking ahead so you don't have to queue (or miss out, as there are limited timed entry slots). Book here.

You could probably speed through everything in three or four hours, but if you're lunching on site or doing other things (art rides, sipping wine) while you're here, we recommend you make a day of it.

Art can sometimes be confronting. Download the O for warnings during your visit. Outside of the art, you can get both chips and ice cream on the lawns. We've got a big Tom Otterness sculpture and a trampoline-based artwork, too.

Yep. Heaps. Check out our stuff to do page.

Parking is limited, book the ferry. Also, don't bring your boat / caravan as we don't have room.

Mona is mostly accessible, with some limitations. Check out the accessibility page for information, maps, the works.

Yes—parking is limited, so we recommend it. Approaching the museum by water is also built into David's design for the place. Book the ferry here.

We do, it's called the O. We highly recommend you download it before you visit, it's very helpful.

We've got several restaurants, bars, and a heavy metal outdoor kitchen on site. See them here.

Nope, sorry. Leave that four-pack of Cruisers at home.

Nope. Mona is cashless.

If you lose something, see staff at the museum information desk, or email info@mona.net.au.

If you need first aid anywhere on site or in the museum, talk to the nearest staff member.

Please cloak all large items and umbrellas.

There are several charging locations around Mona, including the box office on the tennis court and information desk inside the museum (hand in your device to get charged, get a tag for it and collect it later). There are also charging lockers in the Ether building. All charging options are free.

We have a quiet, private space for parents on level B3 of the museum. Speak to gallery staff for access.

Change tables are located in most accessible toilets on site. If you're in the museum: next to the museum entrance; and on B3, next to the Void Bar (close to the main lift); and in the Round House. Outside the museum: in the Moorilla Wine Bar and Ether Building. Ask staff for directions.

Strobe lighting and loud audio operate in some galleries. Use the map on the O to avoid these parts of the museum or speak with staff about which artworks to avoid.

The museum is mostly underground. Be aware if you don't like confined spaces and low lighting. Speak to staff if you need assistance.

Yes. Just no tripods, flashes, or professional photography. Tag us with #monamuseum and @monamuseum.

Outside only. Consider other guests, and please use the ashtrays provided.

Service animals are welcome. Other animals are not allowed anywhere at Mona or on the grounds, for a lot of very good reasons.

We accept photo ID with a Tasmanian address. If you don't have that, a Tassie utility bill with photo ID. Contact Bookings & Enquiries if you have any other questions.

Valid seniors, health care and student cards. If you're not sure about your eligibility, contact Bookings & Enquiries.

A $3.50 transaction fee applies to most advanced bookings (with some exclusions). See our full Terms and Conditions here.

Yes, subject to availability. Contact our Bookings & Enquiries team on +61 (3) 6277 9978 or tickets@mona.net.au ahead of time.

Your timed entry ticket grants you entry within the hour marked on it. If you're unsure when you'll be arriving, grab a wildcard ticket.

A wildcard ticket has no allocated entry time. Just show up when you like and join the queue to get in.

You can change your ferry times via your mobile tickets—which you can find in the O—just hit the ‘change times’ button. Changes are subject to capacity and not being too close to your departure time.

If you’re having trouble, See staff at Brooke Street Pier or the Mona box office, or call Bookings & Enquiries on +61 (3) 6277 9978.

Contact our Bookings & Enquiries team directly on tickets@mona.net.au or +61 (3) 6277 9978.

School groups are very welcome at Mona but please book at least 14 days ahead of time. To book, use this form